1. Our Policy on Refunds

All gift vouchers bought on sarvpay.com are delivered digitally and cannot be refunded. Once a voucher is issued, we do not accept returns or exchanges. This policy helps us ensure the voucher’s validity and prevent fraud.

2. Items That Cannot Be Refunded

Once a gift voucher is emailed to you, it becomes non-refundable. We cannot guarantee the voucher’s validity after it leaves our system, so please double-check your selection before purchasing.

3. Delivery and Account Verification

Most orders are processed and delivered within 30 minutes. For new customers, there might be a slight delay due to account verification, which helps us prevent fraud. If you haven’t received your voucher, check your email for verification instructions.

If you’ve already verified your account and still haven’t received your voucher, contact us at support@sarvpay.com or call +91 8441922222 for help.

4. Troubleshooting Technical Issues

If you’re having trouble with your gift voucher, try the following:

• Make sure you’re entering the code correctly.
• Check that you’re redeeming the voucher in the right place.
• Log out and back into your account to check your balance.

If the issue persists, send us a screenshot of the error at support@sarvpay.com, and we’ll assist you promptly.

5. Country-Specific Restrictions

Our gift vouchers are designed for use in India and may not work in other regions. If you’re unsure, contact us or the voucher’s support team before purchasing. Once the voucher is delivered, we cannot process refunds or exchanges.

6. Need Help?

For any questions or issues, including verification or technical problems, reach out to our support team at support@sarvpay.com or call +91 8441922222. We’re here to make your experience smooth and hassle-free.